Nov 2017, Agile Service Desk (Chicago)

When: Mon, November 13, 2017 5:30 PM – 8:00 PM CST

Where: Petterino's 150 North Dearborn Street Chicago, IL 60601 United States

Learn how an automated and intuitive service desk is necessary for Agile as part of Herzum's series of agile events. See how your IT teams can adopt lean service management, and how to transform your service desk with an agile approach to ITSM. Legacy IT Service Management tools leave many IT organizations dissatisfied and frustrated. Older solutions are just too expensive, not easy to use, and leave teams trapped in silos. Join us and learn how your team can collaborate and solve requests faster, better, smarter.

In particular, this event will present:

  • How to extend 3rd generation agile best practices to service management, and how Agile meets ITIL for a service desk in a lean IT organization;
  • Best practices for incident management, service request management, change management, and knowledge management;
  • A case study and demos of the adoption of JIRA Service Desk; and
  • Scaling Service Desk with the Atlassian Data Center.

After the presentation, join the reception and networking event and continue the discussion with our experts over complimentary food and drinks. There is no charge for this event.

Schedule:

5:00 Check-In begins

5:30 - 7:00: Event Presentations

7:00 - 8:00: Social Event

 

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