July 2018, WEBINAR: Accelerate Your ITSM!

When: Thu, July 26, 2018 10:00 AM – 11:00 AM CDT

Where: Herzum Webinar 175 N. Franklin 301 Chicago, IL 60606 United States

Is your business running your ITSM or is ITSM running your business? According to new research, the average worker is wasting 50 hours a year as a result of failing technology in the office. Too many companies today rely on outdated and antiquated ITSM processes and many business owners are unwilling to make changes for the wrong reasons. Learn how an automated and intuitive service desk can be accomplished cost-effectively and why it is necessary for an agile team.

Join Herzum for this webinar as we dive into maximizing your ITSM platform and cover these topics:

  • See how your IT teams can adopt lean service management, and how Agile meets ITIL for a service desk in a lean IT organization;
  • Best practices for incident management, service request management, change management, and knowledge management;
  • Review how an effective service desk is necessary for the continuous improvement feedback loop.
  • A case study and demos of the adoption of Jira Service Desk; and
  • Scaling Service Desk with the Atlassian Data Center.

Register today for this one-hour webinar and you will be added to the list of attendees to receive the meeting link. This webinar will be a live presentation with some opportunity for Q & A during the presentation.



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