Modern Service Desks

Webinar - March 18 at 5:30 p.m. CDT.  Click Here.

Webinar - March 19 at 10:00 a.m. CDT.  Click Here.

Companies large and small are rapidly adopting new modern service desks for their distributed teams. This is particularly relevant now during the coronavirus crisis! Business and IT teams in 2020 expect problems to be solved instantly, online, and possibly automatically, accelerating collaboration. Customers require fast solutions and easy access to information. Innovative agile teams require a robust service desk with an integrated knowledge base with best practices in place and prepared for emergencies. Transform how you support your customers by adopting industry best practices in your service desk. Join us and learn how your team can collaborate and solve service requests faster, better, smarter.

In particular this event will present:

  • A way to assess where your organization is compared to your competitors and industry leaders.
  • Increasing collaboration for distributed teams: the service desk role in your digital transformation. 
  • Combine Agile and ITIL for a service desk in a growing IT organization.
  • Best practices for service desk management of requests, incidents, issues, updates, and information.
  • Atlassian tools for collaboration: incident management, including OpsGenie, and how to combine these with chat tools to give your team true incident swarming.
  • A case study and demonstration in Retail: adoption roadmap, features, reported benefits.
  • Scaling your service desk with the Atlassian Data Center.

After the presentation, there will be a live Q&A. There is no charge for this event.