Webinar - March 25 at 10:00 a.m. CDT.  Click Here.

Is your team ready to work remotely without impacting productivity? Join the Herzum team of IT consultants for a discussion on preparing for remote collaboration. If you’re a company that is planning to have your team work remotely during the virus outbreak, how can you continue to support your customers with quality service? Organizations and technologies are rapidly changing, leading to higher levels of collaboration within and across enterprises. How do you maximize productivity when you’re not face-to-face?

Join us for a live, interactive webinar to share our expertise, answer questions, and discuss how to prepare your team to work remotely in a disaster. Herzum’s experts will cover the following topics and more:

  • Best practices and success stories for instant collaboration.
  • Project management software to track tasks for remote teams.
  • Planning a Digital Transformations to prepare for a distributed workforce.
  • Avoiding pitfalls with staff working from home.Maintaining team morale and focus when distributed.

Whether its coronavirus or natural disasters, today teams need to be prepared to work remotely without interruption. Learn from Herzum consultants on solutions for remote collaboration. Herzum can help you adopt new tools to support knowledge collaboration, real-time task collaboration, and secure, scalable communication to unite and strengthen your team.

After the presentation, there will be a live Q&A. There is no charge for this event. 

Webinar - March 18 at 5:30 p.m. CDT.  Click Here.

Webinar - March 19 at 10:00 a.m. CDT.  Click Here.

Companies large and small are rapidly adopting new modern service desks for their distributed teams. This is particularly relevant now during the coronavirus crisis! Business and IT teams in 2020 expect problems to be solved instantly, online, and possibly automatically, accelerating collaboration. Customers require fast solutions and easy access to information. Innovative agile teams require a robust service desk with an integrated knowledge base with best practices in place and prepared for emergencies. Transform how you support your customers by adopting industry best practices in your service desk. Join us and learn how your team can collaborate and solve service requests faster, better, smarter.

In particular this event will present:

  • A way to assess where your organization is compared to your competitors and industry leaders.
  • Increasing collaboration for distributed teams: the service desk role in your digital transformation. 
  • Combine Agile and ITIL for a service desk in a growing IT organization.
  • Best practices for service desk management of requests, incidents, issues, updates, and information.
  • Atlassian tools for collaboration: incident management, including OpsGenie, and how to combine these with chat tools to give your team true incident swarming.
  • A case study and demonstration in Retail: adoption roadmap, features, reported benefits.
  • Scaling your service desk with the Atlassian Data Center.

After the presentation, there will be a live Q&A. There is no charge for this event. 

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