When: Thu, August 23, 2018 5:30 PM – 8:00 PM CDT

Where: Harry Caray's Italian Steakhouse 33 West Kinzie Street Chicago, IL 60654 United States

Accelerate collaboration using ChatOps, Jira, and Slack! Atlassian recently announced their partnership with Slack. Now more than ever, your team can improve collaboration by optimizing the integrations between Slack, Atlassian, and other key technologies. Chat tools are achieving so much more than just instant email. Agile teams are achieving new levels of collaboration and automation, accelerating development, releases, issue resolution, DevOps, and much more. Our experts will share pragmatic insight on these particular issues:

  • Best practices for instant collaboration.
  • Connecting chat with people, code, builds, and infrastructure.
  • Devising your specific ChatOps solution.
  • Migrating from HipChat / Stride to Slack.
  • Tips and tricks for a better Slack experience.

Our real-world examples will use the Atlassian toolset integrated with Slack. Join us for this evening event to discuss Agile ChatOps.

Please join the Herzum Team at Harry Caray’s 33 W Kinzie St, Chicago on August 23rd from 5:30 pm to 8:00 pm to discuss ChatOps with Slack. After the presentation, join the reception and networking event and continue the discussion with our experts over complimentary food and drinks. There is no charge for this event.

 

 

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When: Thu, July 26, 2018 10:00 AM – 11:00 AM CDT

Where: Herzum Webinar 175 N. Franklin 301 Chicago, IL 60606 United States

Is your business running your ITSM or is ITSM running your business? According to new research, the average worker is wasting 50 hours a year as a result of failing technology in the office. Too many companies today rely on outdated and antiquated ITSM processes and many business owners are unwilling to make changes for the wrong reasons. Learn how an automated and intuitive service desk can be accomplished cost-effectively and why it is necessary for an agile team.

Join Herzum for this webinar as we dive into maximizing your ITSM platform and cover these topics:

  • See how your IT teams can adopt lean service management, and how Agile meets ITIL for a service desk in a lean IT organization;
  • Best practices for incident management, service request management, change management, and knowledge management;
  • Review how an effective service desk is necessary for the continuous improvement feedback loop.
  • A case study and demos of the adoption of Jira Service Desk; and
  • Scaling Service Desk with the Atlassian Data Center.

Register today for this one-hour webinar and you will be added to the list of attendees to receive the meeting link. This webinar will be a live presentation with some opportunity for Q & A during the presentation.

 

 

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