When: Thu, July 26, 2018 10:00 AM – 11:00 AM CDT

Where: Herzum Webinar 175 N. Franklin 301 Chicago, IL 60606 United States

Is your business running your ITSM or is ITSM running your business? According to new research, the average worker is wasting 50 hours a year as a result of failing technology in the office. Too many companies today rely on outdated and antiquated ITSM processes and many business owners are unwilling to make changes for the wrong reasons. Learn how an automated and intuitive service desk can be accomplished cost-effectively and why it is necessary for an agile team.

Join Herzum for this webinar as we dive into maximizing your ITSM platform and cover these topics:

  • See how your IT teams can adopt lean service management, and how Agile meets ITIL for a service desk in a lean IT organization;
  • Best practices for incident management, service request management, change management, and knowledge management;
  • Review how an effective service desk is necessary for the continuous improvement feedback loop.
  • A case study and demos of the adoption of Jira Service Desk; and
  • Scaling Service Desk with the Atlassian Data Center.

Register today for this one-hour webinar and you will be added to the list of attendees to receive the meeting link. This webinar will be a live presentation with some opportunity for Q & A during the presentation.



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When: Fri, June 15, 2018, 9:00 AM – 5:00 PM CDT

Where: Gleacher Center 450 North Cityfront Plaza Drive Chicago, IL 60611 United States

Agile, Innovation, and Collaboration are goals for most teams. Herzum Enterprise Day is your opportunity to meet with and learn from industry leaders in a full-day packed with talks, demos, and panels. You’ll gain insight on how best-in-class teams collaborate, innovate and scale Agile to the entire enterprise. Learn and network from other practitioners.

Organized by Herzum and co-sponsored by Atlassian, topics for this event will include:

  • Agile practices for business teams – fostering Innovation and Collaboration.

  • Packaged solutions for Continuous Delivery Release Automation at low cost to implement.

  • Innovation is rarely accomplished alone – how do teams accelerate and automate collaboration.

  • The Executive View: making the business case for advancing Agile and DevOps methodologies.

  • Hear the latest news from Atlassian, RedHat and other industry partners.


Join us for this all-day event. Lunch will be provided, and there will be opportunities to meet the experts and network with industry leaders.



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