When: Thu, January 24, 2019 05:30 PM – 08:30 PM CST

Where: Illinois Technology Association (ITA) 20 North Upper Wacker Drive #Suite 1200 Chicago, IL 60606 United States

Modern teams expect problems to be automated, addressed instantly online. Gone are the days of the network manager walking through the office asking people to save and log off so they could reboot the server. Innovative Agile teams require a robust service desk with an integrated knowledge base that is prepared to implement best practices in case of an emergency. Transform how you support your customers by adopting industry best practices in your service desk. Join us on January 24th at the Illinois Technology Association and learn how your team can collaborate and solve requests faster, better, and smarter.

In particular, this event will present:

• How to combine Agile and ITIL for a service desk in a growing IT organization
• Best practices for service desk management of requests, incidents, issues, updates, and information
• Latest tools for incident management, including OpsGenie and JiraOps, and how to combine these with chat tools to give your team true incident swarming
• A case study and demonstration of how to adopt JIRA Service Desk
• Scaling your service desk with the Atlassian Data Center

After the presentation, join the reception and continue the discussion with our experts over complimentary food and drinks. There is no charge for this event.


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When: Thu, January 10, 2019 10:00 AM – 11:00 AM CST

Where: Webinar

How do teams accelerate collaboration? Now more than ever, your team can improve collaboration by adopting chat tools, integrating them with key IT technologies (including the Atlassian products), and introducing automated bots to simplify activities. Using cloud or on-prem chat tools, Agile teams are achieving new levels of collaboration and automation, accelerating development, releases, swarming to issue resolution, supporting DevOps, and much more. We will be specifically discussing Mattermost behind-the-firewall solutions to integrate with the Atlassian products and other leading-edge IT tools to support enhanced team collaboration.

In particular, this interactive webinar will address:

  • Best practices for instant collaboration.
  • Connecting chat with people, code, builds, and infrastructure.
  • Devising your specific ChatOps solution.
  • Tips and tricks for a better Mattermost experience.
  • Discuss the Collaboration adoption benefits, business case, and success factors.

Herzum is proud to announce its partnership with Mattermost – the premier chat tool to deploy on-prem behind your firewall. Herzum can help you migrate to Mattermost and fully integrate into your Atlassian and other leading-edge tools and technologies to allow collaboration powered with everything from notifications to automated chat-bots.

A link to the webinar will be provided to all registrants before the event time.



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