When: May 20, 2016 - from 02:00pm to 02:40pm  (check-in starts at 09 am)

Where: Event :  [Smarter Engagement], COPERNICO - Via Copernico 38, 20124, Milano

A talk which is part of the event Smarter Engagement - from 09:00am to 09:00pm. 


This pragmatic and demo-based talk will address the key practices and tools to successfully manage engagements in an Agile mindset.


The talk will share our view or how smarter engagements fit into a larger agile model. An international IT consulting group, we have created simple processes that, taking advantage of project management tools and collaboration technologies largely based on the Atlassian product set, allow us to track the acquisition, management, support, collaboration and reporting with our customers in an agile, transparent, and efficient way.


After the presentation, join the reception and networking event and continue the discussion with our experts over complimentary food and drinks.



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When: Tuesday, April 5, 2016 from 5:30 PM to 8:00 PM (CDT) - Add to Calendar

Where: ITA - 20 N. Wacker Drive Suite 1200, Chicago, IL 60606 - View Map

We continue our series of events on Third Generation Agile approaches, and this time the focus is on how an automated and intuitive service desk is necessary for Agile 3.0! The most agile and collaborative service desk event ever is coming to Chicago and we hope you can come. Herzum is dedicating an entire evening to help you get the most out of your service desk. Join us and learn how your team can collaborate and solve requests faster, better, smarter. There is no charge for this event. Seriously!

Our experts will share insights and demos on how industry leaders are expanding agile practices to include high-levels of quality in their agile releases. In particular, this event will:

  • Discuss the role of an automated service desk in 3rd generation agile methodologies, focusing on the agile best practices.
  • Present a case study and demos of the adoption of JIRA Service Desk, highlighting the use of test case management tools and test automation tools.

Join us for complimentary food and beer and learn more about Herzum and Agile Service Desk.


 For more information :  This email address is being protected from spambots. You need JavaScript enabled to view it.